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IRCA and sector-qualified auditors and inspectors.
Auditing & Inspection Services
Quality, Customer Satisfaction & Product Safety Assessments
Independent second- and third-party audits and inspections that give you objective evidence of risk, compliance and conformity.
6 specialist capabilitiesIndependent, evidence-based assuranceDefined success criteria
Quality, Customer Satisfaction & Product Safety AssessmentsIndependent assurance aligned with the agreed criteria and risk
BUILT AROUND YOUR REQUIREMENT
Quality, Customer Satisfaction & Product Safety Assessments with a clear purpose
Each engagement starts with the required outcome, operating context and evidence of success. The result is a focused Quality, Customer Satisfaction & Product Safety Assessments scope with clear responsibilities and handover points.
Risk-based plans
Audit scopes focused on what matters most to your operation.
Clear reporting
Findings, evidence and graded actions you can act on quickly.
Follow-up
Verification of corrective actions and close-out support.
6 SPECIALIST CAPABILITIES
What the service can cover
Select the capabilities that match your Quality, Customer Satisfaction & Product Safety Assessments requirement, operating context and agreed delivery stage.
Quality Management Implementation
ISO/TS 9002
Organizational Quality Maturity and Sustained Success
ISO 9004
Customer Satisfaction Monitoring and Measurement
ISO 10004
Quality Management in Projects
ISO 10006
Consumer Product Safety Management
ISO 10377
Consumer Product Recall Management
ISO 10393
HOW WE WORK
From audit scope to corrective action
A defined workflow keeps the work aligned with the approved scope and makes progress, decisions and handover easier to manage.
Scope your requirement- 01
Clarify the requirement
Confirm the purpose, operating context, stakeholders and expected outcome for Quality, Customer Satisfaction & Product Safety Assessments.
- 02
Agree the delivery plan
Define activities, responsibilities, inputs, dependencies, checks and approval points.
- 03
Deliver and coordinate
Complete the specialist work while keeping progress, risks and decisions visible.
- 04
Review and hand over
Confirm the completed scope, record outcomes and agree practical next actions.
WHAT YOU RECEIVE
Findings and corrective priorities
Confirmed scope
Documented objectives, responsibilities, constraints, assumptions and acceptance points.
Specialist work package
Relevant analysis, coordination and technical work for Quality, Customer Satisfaction & Product Safety Assessments.
Clear evidence and records
Findings, decisions, completed checks and limitations recorded for the agreed scope.
Practical next steps
Prioritised actions for implementation, follow-up, improvement or ongoing support.
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